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TERMS & CONDITIONS
CUSTOMER CARE
At Vellyoura, Customer Care is an essential expression of our commitment to refined luxury and exceptional service.
We believe every client deserves a seamless, attentive, and personalized experience. Our approach goes beyond assistance — it is a dedicated care philosophy designed to ensure confidence, satisfaction, and trust at every stage of your journey with us.
Personalized Support
Our Client Care team provides tailored assistance, offering guidance with product selection, order inquiries, delivery updates, returns, and exchanges with discretion and efficiency.
Elevated Service Standards
Every interaction is handled with professionalism, elegance, and attention to detail, reflecting the sophisticated nature of the Vellyoura brand.
Client Experience Commitment
We are committed to ensuring that every request is met with care, clarity, and prompt resolution, maintaining a consistently elevated standard of service.
At Vellyoura, Customer Care is not only support — it is a promise of excellence.
Discreet. Refined. Dedicated.
PRIVACY & SAFETY
At Vellyoura, we are deeply committed to protecting the privacy, security, and trust of every client who chooses to shop with us.
We understand that discretion and confidence are essential to a luxury shopping experience. For this reason, we implement strict measures to ensure that all personal information is handled with the highest level of care and responsibility.
Data Protection
All personal data shared with Vellyoura is securely stored and processed in accordance with applicable data protection regulations. We only collect information necessary to process orders, improve our services, and enhance your experience.
Secure Transactions
Every transaction is processed through secure and encrypted payment systems, ensuring that your financial information remains fully protected at all times.
Confidentiality
Your privacy is our priority. We do not sell, share, or disclose your personal information to third parties, except when required to complete your order or comply with legal obligations.
Safety Commitment
We continuously update our systems and practices to maintain the highest standards of cybersecurity and customer protection.
Your Trust Matters
At Vellyoura, privacy is not just a policy — it is a core value of our brand. We are dedicated to ensuring a safe, discreet, and secure environment for every client.
Vellyoura — where elegance meets trust and protection.
WHOLESALE INQUIRIES
At Vellyoura, we welcome carefully selected wholesale partnerships with retailers and distributors who share our appreciation for refined luxury, elegance, and timeless femininity.
We are open to collaborating with established businesses seeking to offer curated beauty, fine jewelry, and fashion pieces that reflect the elevated aesthetic of European sophistication.
Partnership Opportunities
Our wholesale program is designed for boutiques, concept stores, and luxury retailers interested in expanding their portfolio with exclusive, high-quality collections.
Brand Alignment
To maintain the integrity of the Vellyoura identity, all wholesale partnerships are evaluated based on brand alignment, market positioning, and commitment to premium customer experience.
Inquiry Process
If you are interested in a wholesale partnership, please contact our Client Services team with details about your business, location, and proposed collaboration. Our team will review your request and respond accordingly.
Commitment to Excellence
We value long-term relationships built on trust, quality, and shared vision. Each partnership is handled with discretion and personalized attention.
Vellyoura — elegance curated, partnerships refined.
PAYMENT METHODS
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Credit / Debit Cards
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PAYPAL
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Online Payments