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SHIPPING & RETURNS

SHIPPING POLICY

At Vellyoura, we are committed to providing a seamless and refined shopping experience, ensuring every order is handled with the utmost care, efficiency, and discretion.

Processing Time

All orders are carefully prepared and processed within 1–3 business days after payment confirmation. During periods of high demand, processing times may be slightly extended to maintain our quality standards.

International Shipping

We proudly offer shipping across Europe and selected international destinations. Delivery times may vary depending on the destination country, customs procedures, and local courier operations.

Estimated delivery times:

  • Europe: 5–12 business days

  • International: 7–20 business days

Order Tracking

Once your order has been dispatched, a tracking number will be provided via email, allowing you to monitor your shipment in real time.

Customs & Duties

For international orders, customs duties, taxes, or import fees may apply according to local regulations. These charges are the responsibility of the customer.

Delivery Information

Please ensure all shipping details are entered accurately at checkout. Vellyoura is not responsible for delays or delivery issues caused by incorrect or incomplete address information.

Lost or Delayed Shipments

While we work exclusively with trusted shipping partners, unforeseen delays may occasionally occur. If your order has not arrived within the estimated timeframe, our Client Services team will gladly assist you.

Contact

For any shipping-related inquiries, please contact our Client Services team. We remain at your disposal to ensure an elevated and attentive luxury experience.

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RETURN & EXCHANGE POLICY

At Vellyoura, we are dedicated to ensuring a refined and satisfying shopping experience. Each piece is carefully curated, and we aim to maintain the highest standards of quality and elegance in every order.

Return Eligibility

We accept returns on eligible items within 14 days of delivery. To qualify for a return, items must be:

  • Unworn, unused, and in original condition

  • Returned in original packaging, including tags and protective materials

  • Free from any signs of damage, alteration, or wear

For hygiene and quality reasons, certain items such as beauty products and intimate accessories may not be eligible for return unless defective.

Exchange Policy

We are pleased to offer exchanges for size or item variations, subject to stock availability. If the requested item is unavailable, store credit may be issued.

Return Process

To initiate a return or exchange, please contact our Client Services team with your order details. Once approved, you will receive instructions on how to proceed.

All returned items must be shipped using a trackable shipping method to ensure safe delivery.

Refunds

Once your return has been received and inspected, we will notify you regarding the approval status. Approved refunds will be processed to the original payment method within a reasonable timeframe.

Please note that original shipping fees are non-refundable.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Damaged or Incorrect Items

In the rare event that you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will ensure a prompt resolution.

Contact

Our Client Services team is available to assist you throughout the return or exchange process, ensuring a seamless and elevated experience aligned with the Vellyoura standard of luxury service.

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